Whistles Ltd (“Whistles”, “we”, “us”, or “our”) registered office address in England and Wales is: 163 Eversholt Street, London NW1 1BU. Company number 01514754.
These terms and conditions (“Terms and Conditions”) may apply to you, acting in your individual capacity, when you interact with us for example:
By interacting with us, you confirm that you have read, understood and agree to these Terms and Conditions and you agree to be bound by them.
We are an English registered company and this website and the information and marketing materials contained on it are provided in the English language only. Please contact our team if you require Customer Services team for assistance.
If during our order process you have consented to receive marketing communications, or if you have provided your details on our web sign-up page or in one of our stores, we may send you updates and information by post and/or email. If you want to unsubscribe from marketing emails please select unsubscribe at the bottom of any marketing email or send us a message at firstname.lastname@example.org.
CHECKOUT ASSISTANCE COMMUNICATION FROM WHISTLES
We may send an email if you put an item/s in your basket, but leave the site while you are logged into your account. These emails are not promotional emails. They should assist you in your checkout. Therefore, if you unsubscribe from the checkout assistance emails you will not be automatically unsubscribed from the Whistles marketing communications. This would need to be done separately.
Whistles reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders.
If you have any questions about any aspects of our website please email us at email@example.com
We will endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us by calling 18-666-584-304 or email us at firstname.lastname@example.org, although we must stress, this does not admit liability on Whistles’ part.
Shopping online is as much fun as buying in-store, but it is a totally different experience.
Be aware that:
It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all time, and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. We will not be liable for any loss or damage which may arise as a result of your failure to keep your password or account secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being or are likely to be used in an unauthorised way. If we suspect that fraudulent activity is taking place on your account, we reserve the right to refuse you access to your account, and we may delete your account.
Please ensure the details you provide us with are correct and complete and inform us promptly of any changes to those details (e.g. change of email or postal address). We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order it will be without charge to you.
We are not responsible under these Terms and Conditions for any acts or events outside our reasonable control (force majeure), that adversely affect your purchase, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.
NOTICE & DISCLAIMERS
The way you use our website, www.whistles.com, will be governed by the notices and disclaimers we’ve outlined below.
We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately guarantee the accuracy of all information nor be held liable for any decisions/actions you take based on the information provided.
While we endeavour to keep the website running effectively, we cannot guarantee the availability nor accessibility of our online service at all times and except where outlined in these notices and disclaimers we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Any link (whether it is a hyperlink or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any direct association with the linked website. We are not responsible for the content of any websites where a link to www.whistles.com exists, nor for the legal consequences of your entering into any contracts with the third parties that provide these website links and we do not accept any liability for any loss, damage, expense or costs incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access our website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Your statutory rights as a consumer are unaffected.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
All Intellectual property rights and goodwill in or relating to the contents of our website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.
You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.
You may not frame or link to the website or any part of it without our express permission.
IN STORE EVENTS
We may send you invitations to special events in your local stores in addition to new store openings nearby to your local stores. All event details (including any accompanying special offers) are to be determined by us at our sole discretion.
From time to time, we may ask for feedback from you via email and/or select you to be invited to attend a Whistles customer forum at our head office and/or at your local store(s). If you are invited to provide feedback on our services, products, or marketing via email and you elect to do so, you may be entered into a prize draw, details of which will be provided to you in the email.
REDEMPTION OF BENEFITS
If you have signed up for marketing emails you may be notified of benefits via email and so you should ensure that Whistles is designated as a 'safe sender' on your email systems.
Benefits are valid until the date specified by us in the relevant email communication to you and must be redeemed by such date. Benefits are to be redeemed in certain stores as notified to you. The redemption of a benefit is subject to: these Terms and Conditions; the Website Terms and Conditions (if applicable); and any further terms and conditions advised at issuance.
No cash alternative will be available and benefits cannot be used in conjunction with any other offer or discount. Benefits cannot be re-sold, transferred or assigned.
Benefits may be offered regardless of spend with Whistles.
Please refer to the Frequently Asked Questions section of the Website or contact our Customer Services team: email@example.com.
PROMOTIONS & OFFERS
20% Off Everything
*This offer entitles the customer to 20% off full-price products online at whistles.com until Wednesday 28th February 2024. Whistles Wedding, branded products, and sale lines are excluded. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid on the production of a valid receipt.