Terms & Conditions

Whistles x Refinery29 Advent

Whistles X Refinery29 advent will be live from December 1st, until December 24th, 2016. Each day there will be a choice of 1 out of 4 competitions to enter. You may only enter 1 prize draw each day. A winner will be picked at random and notified via the email address used to enter. All prizes are subject to availability.

1. Win £200 worth of stocking fillers. This prizes entitles the winner to a £200 Whistles gift card to be spent online or instore.
2. Win an item for you and a friend. This prize entitles the winner to 2 x £100 gift cards. One for you, and one to pass onto a friend to spend online or instore.
3. Win a Jacquard Faux Fur Coat. This prize entitles 3 winners to receive the womens Jacquard Coat, subject to availability. If the coat is not available, an alternative will be given.
3. Win a Utility Donkey Jacket. This prize entitles 3 winners to receive the mens Utility Donkey Jacket, subject to availability. If the coat is not available an alternative will be given.
4. Win a years supply of shoes/shirts. This prize entitles the winner to win 1 pair of shoes, or 1 shirt every month throughout 2017 from January until December. Whistles will arrange delivery of the items throughout the year, all items are subject to availability.

Terms & Conditions

Whistles Ltd registered office address in England and Wales is: 183 Eversholt Street, London NW1 1BU. Number 1514754.

The Terms and Conditions outlined below apply to purchases made from the Whistles website: www.whistles.com.

Your acceptance of the Terms and Conditions is given when you make a purchase from Whistles. It is important to read these Terms and Conditions carefully before buying goods from our website.

Whistles reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders.

If you have any questions about any aspects of our website please email us at enquiries@whistles.com.

Regrettably, for reasons of hygiene, we are unable to refund or exchange earrings. We ask that swimwear is returned with the protective film in place to receive a full refund or exchange.

 

Whistles.com information

We will endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us by calling +44 (0)20 7391 0923 or email us at enquiries@whistles.com, although we must stress, this does not admit liability on Whistles’ part.

Shopping online is as much fun as buying in-store, but it is a totally different experience

Be aware that:

• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings
• sizes and measurements are approximate only
• all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
• delivery timings are estimates only
• goods and promotions which are offered on our website may not always be available

It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.

 

Shopping on Whistles.com

Placing an order on whistles.com couldn’t be easier. Here’s a few steps to get you started.

Once you have chosen your item, add it to your shopping basket. Enter your login details. Include your address and choose your payment method then finally confirm your order.

Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received, it is not an acceptance by us of any offers to purchase goods. An order despatch email will be sent and payment taken from your credit/ debit card when we have checked our stocks and can confirm we have the goods you ordered. This is the point when we have agreed to a contract with you.

Before an order can be accepted we must receive full payment and will process your credit/debit card as we prepare your goods for despatch. Once you receive the order despatch email this will act as confirmation that your item(s) have been sent and will list any goods that are unavailable. We reserve the right to refuse any order prior to despatch.

For orders placed within the EU, all prices shown at whistles.com include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same. For any queries around VAT, we recommend contacting HM Customs on 0845 010 9000, or for more information you can also visit hmrc.gov.uk/vat

Whistles.com ships to the United Kingdom, Europe (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Russia), Australia, Canada, China, Hong Kong, New Zealand, Singapore, and the United States of America, Taiwan, Macedonia, Malta & Serbia Montenegro.

We cannot offer a next day delivery service to the following UK postcodes; G83, TR21 – 25, AB30-38/ 44-56, K8, IV, IM, HS, GY9, KW, PA, PH

London same evening delivery service is currently only available to London and Greater London postcodes starting: IG, RM, TW, BR, CR, DA, TN, KT, SM, EN, HA, UB, E, WC, EC, N, NW, SE, SW, W. This service is not available during UK public holidays.

Import duties and taxes will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside our control.

Regrettably, we do not currently offer an express delivery option on international deliveries.

It is really important to ensure you have given us the correct billing address. If it is incorrect we may not be able to process your order and you may incur additional costs to your credit/debit card.

 

 

Check Stock in Store

Our ‘Check Stock In Store’ service shows you product availability in your local Whistles store. Please note, this is only a guide to stock levels so, the best thing to do is call ahead before visiting the branch to make sure that the item is still available.

This service displays stock that is available in Whistles standalone stores only and does not apply to concessions or wholesale.

If you wish to reserve an item, our teams would be more than happy to hold garments for up to 48 hours.

If you wish to purchase the item over the phone we will deliver it to an address of your choosing. Please be aware that a postage cost will be applied to your order.

If you wish to return items to a Whistles store, please ensure your goods are returned within 14 days along with valid proof of purchase.

If you have purchased the item over the phone and you wish to return by post, simply complete the enclosed returns form including your name, Tran(saction) ID and Till ID. Ensure your goods are securely wrapped and the completed returns form is enclosed along with a copy of your till receipt. Please note that we will not be able to process your return without this paper work. All you’ll need to do is attach the Freepost Returns Label to the parcel and take this to your local Post Office. Make sure you obtain a ‘proof of postage’ receipt which you should retain until you’ve received your refund. Once we have received the items, a member of our Customer Service team will call you during the working week between 9 am – 5 pm, to process the refund over the phone. It usually takes between 5-10 working days from the date of postage to receive and process refunds.

We are unable to process exchanges for items returned via post however you can visit your local standalone store for this service.

 

Returning goods to store

If you wish to return items to a Whistles store, please ensure your goods are returned within 14 days, with the dispatch note as your receipt.

We offer this facility at any Whistles UK standalone stores. Unfortunately, this option is not available at Whistles concessions or factory outlets. When presenting your dispatch note you will be asked the reason for the return and whether you wish to exchange the item or obtain a refund.

 

Returning goods by post

It’s easy to return your item(s) by post. Simply complete the enclosed returns form with your name, address, and order number. Ensure your goods are securely wrapped and the completed returns form is enclosed. Attach the Freepost returns label to the parcel. Take the goods, along with the despatch note, to the Post Office. Make sure you obtain a ‘proof of postage’ certificate which you should retain until you’ve received your refund. It usually takes between 5-10 working days from the postage date to receive items and process refunds.

 

General terms

We are not responsible under these Terms and Conditions for any acts or events outside our reasonable control (force majeure), that adversely affect your purchase, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

Any notices relating to these Terms and Conditions will be sent to you via your registered e-mail address.

Our Terms and Conditions outline the entire agreement between Whistles and our customers regarding the sale, purchase and use of goods. They supersede any previous agreement or understanding that may have previously been in place. No variation to these terms are binding unless agreed by us in writing.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

 

Notice & disclaimers

The way you use our website, www.whistles.com, will be governed by the notices and disclaimers we’ve outlined below.

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately guarantee the accuracy of all information nor be held liable for any decisions/actions you take based on the information provided, except where further agreement has been made, in writing by Whistles to you.

While we endeavour to keep the website running effectively, we cannot guarantee the availability nor accessibility of our online service at all times and except where outlined in these notices and disclaimers we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (whether it is a hyperlink or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any direct association with the linked website. We are not responsible for the content of any websites where a link to www.whistles.com exists, nor for the legal consequences of your entering into any contracts with the third parties that provide these website links and we do not accept any liability for any loss, damage, expense or costs incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access our website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Your statutory rights as a consumer are unaffected.

All Intellectual property rights and goodwill in or relating to the contents of our website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not frame or link to the website or any part of it without our express permission.

The interpretation, construction, effect and enforceability of this agreement shall be governed by English law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.

 

Whistles electronic gift card

When purchasing the Whistles electronic gift card ("Whistles gift card" or "gift card") please be aware that it is not a cheque guarantee, credit or charge card.

The minimum amount required to activate your gift card is £1, the maximum amount is £1000.

You may use your gift card to make purchases at any Whistles standalone stores in the UK.

Unfortunately, the gift card cannot be redeemed in any Whistles concessions, outlets or international franchises, neither online nor via telephone/mail-order.

If the gift card is not used for a consecutive period of 24 months – whether to make a purchase, a balance enquiry or to top-up – the card will automatically expire at the end of that period and the balance on the card will be forfeited.

When you use your gift card, the amount of your purchase will be deducted from the balance on the card. Unfortunately, change cannot be given.

Just go to any Whistles store to obtain information on your remaining card balance or call our customer services team on +44 (0)20 7391 0923 or email us at enquiries@whistles.com.

Your gift card is non returnable and cannot be redeemed or exchanged for cash.

Cash refunds cannot be given for purchases made using your gift card.

Your gift card is equivalent to cash, and like cash if lost, stolen or damaged it cannot be replaced.

All refunds of goods or services purchased with your gift card will be made in accordance with Whistles refund policy. This does not affect your statutory rights. Should we not receive the payment for the initial purchase of the gift card, Whistles will cancel the value of the card. Where the fraudulent use of a credit card is suspected, further action may be taken.

Whistles reserves the right to amend these Terms & Conditions from time-to-time, where we consider it reasonable and necessary to do so. The terms do not affect your statutory rights. Current conditions will be available at all times online at www.whistles.com

 

Location service

To make locating items easier and more effective we have introduced the Location Service.

If an item that you are looking to order online has sold out, don’t worry as we can always try to fulfil your request through a store. If the size that you need is no longer available to purchase on the website, you’ll be given the option to enquire about ordering the item from one of our branches. Just select the size and click ‘order from store’ and you will be given two options – ‘Call us’ or ‘We’ll call you’.

By opting for ‘Call us’ you’ll be able to view which locations have stock availability along with the contact details so that you can arrange for an order to be processed at your earliest convenience. Payment will be taken over the phone and the item will be delivered for free. Upon dispatch of your order, delivery will take up to 3 – 5 days. This service will available subject to store opening hours (http://www.whistles.com/stores).

Just to make you aware, stock availability listed should only be referred to as a guide as product can sell very quickly.

The ‘We’ll call you’ option will simply ask for your name and contact details so that one of our stores with stock availability can contact you within 3 working hours* to process your order. Once you’ve submitted this request you’ll receive a confirmation email explaining the full process. Please note, your order is not confirmed until payment has been taken. Payment will be taken over the phone and the item will be delivered for free. Upon dispatch of your order, delivery will take up to 3 – 5 days. If our stores are unable to reach you over the phone, they will leave a voicemail and hold the item for you for 24 hours. If we do not hear back from you after 24 hours, your enquiry will be cancelled.

The Location Service will only be available in our standalone stores only. This service only applies to full price stock.

If you have purchased the item over the phone and you wish to return by post, simply complete the enclosed returns form including your name, Tran(saction) ID and Till ID. Ensure your goods are securely wrapped and the completed returns form is enclosed along with a copy of your till receipt. Please note that we will not be able to process your return without this paper work. All you’ll need to do is attach the Freepost Returns Label to the parcel and take this to your local Post Office. Make sure you obtain a ‘proof of postage’ receipt which you should retain until you’ve received your refund. Once we have received the items, a member of our Customer Service team will call you during the working week between 9 am – 5 pm, to process the refund over the phone. It usually takes between 5-10 working days from the date of postage to receive and process refunds.

We are unable to process exchanges for items returned via post however you can visit your local standalone store for this service.

*Store working hours are defined as Monday to Saturday 10.00-17.30 and Sunday 12-17.00. This is subject to bank holiday closures.

Issued by: Whistles Limited, Registered In England, Registration Number: 01514754, Registered Office: 183 Eversholt Street, London, NW1 1BU