2-3 working days
UK Premium Delivery takes 2-3 working days via DHL.
Please note, Premium services are not available to the following postcodes: AB, BT, CA6-8, DD, DG7-9, EH34/36/41/42, FK, GY, G83, HS, IM, IV, JE, K, KA27-28, KW, NE66/71-18, PA20-88, PH10-13, PH15 PH19-44, PH49-50, SP11, TD2-7, TD9-15, TR & ZE.
5-7 working days
We’ll email once your order has arrived in store and you’ll then have 14 days to collect. You’ll be required to show ID when you collect and your Collect Code if at a HubBox Collect Point.
What is a Hubbox Collection?
You can place your order to collect from a convenient location near to you. These are usually collection points in local supermarkets or shops, dry cleaners or repair shops. Please be advised that the store offers a collection service only, they will be unable to return your order if you change your mind or do not wish to collect. The store will hold your parcel for 10 days from the date of delivery. If you are unable to collect your parcel in this timescale please let us know as soon as possible so we can arrange for it to be held a little longer for you. If you do not want to continue with your purchase, please collect and return using the returns instruction provided in your parcel, obtaining a proof of posting as record of your return.
Next working day
(Order by 2pm Monday – Thursday)
Available to selected standalone Whistlest stores in the UK and selected HubBox Collect Points.
FREE for orders over £400
Orders after 2pm, at weekends or on public holidays will be sent in two working days. Subject to availability.
Please note, Next Day services are not available to the following UK postcodes: G83, TR21-25, AB30-38, AB44-56, K8, IV, IM, HS, GY9, KW, PA and PH.
(order by Friday 2pm)
Delivery will be made on the first Saturday following your order. Subject to availability.
Please note, Saturday our delivery service is not available to the following UK postcodes: G83, TR21-25, AB30-38, AB44-56, K8, IV, IM, HS, GY9, KW, PA and PH.
What to expect from your delivery experience?
Check your delivery service to see how we communicate your delivery to you once it has been dispatched from our warehouse and how to track or rearrange your delivery below. You will receive SMS notifications if you have entered your mobile number at checkout.
With all deliveries, you receive a tracking link in your dispatch email where you can access to all of the options listed below. Or simply, click the link on our Track Your Order page on our website.
DX Deliveries have introduced a temporary revised delivery procedure during this period. If a customer does not want to sign for a delivery on the driver's hand held device, the driver will enter their name and enter "CV" in the signature field which will be classed as a successful delivery. The customer will still have the opportunity at delivery point to confirm any concerns with their parcel.