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DELIVERY & COLLECTION

International Delivery

  • For international delivery we have teamed up with Global E who are our international partner that allow us to offer a fast and secure local market experience.
  • All parcels are shipped directly from our warehouses in the UK, therefore some international orders may be liable for Custom Duty and local taxes this will be charged at checkout.
  • Delivery prices in your selected currency will be shown at checkout.
  • Global-e’s policy for VAT variations and rounding up could add additional costs to the item price. The final amount will be displayed in the transaction order summary.
  • Once your order has been dispatched, Global-e will send you a shipment confirmation email with tracking details, or you may track your order by using the Global-E Shipping portal Click here
  • Please note, Global-e may send your order in multiple parcels in order to get your items to you as quickly as possible. In this case, you will be provided with a separate tracking number for each delivery
  • If you are shipping within the US, local sales tax will be charged on all orders at checkout in selected states where applicable.

What to expect from your delivery experience?

Check your delivery service to see how we communicate your delivery to you once it has been dispatched from our warehouse and how to track or rearrange your delivery below. You will receive SMS notifications if you have entered your mobile number at checkout.

With all deliveries, you receive a tracking link in your dispatch email where you can access to all of the options listed below. Or simply, click the link on our Track Your Order page on our website.

DHL

  • You will receive an Email & SMS confirmation of estimated delivery date with option to amend delivery.
  • On the day of delivery, you will receive an Email & SMS confirmation of 1-hour delivery slot with option to amend delivery
  • On the day of delivery, you will receive an Email & SMS delivery notice 5-15 minutes before delivery
  • If you are not in when DHL make the delivery, you will receive an Email & SMS confirmation of attempted delivery, reconfirming delivery attempt with options to re-arrange below
  • Click the link in the email to:
    • Rearrange delivery
    • Divert to neighbour
    • Divert to parcel shop/depot
    • Check GPS tracking

Evri

  • You will receive an Email & SMS confirmation of estimated delivery date with option to amend delivery
  • On the day of delivery, you will receive an Email & SMS confirmation of 2-hour delivery slot with option to amend delivery
  • On the day of delivery, if you are not in when Evri make the delivery, you will receive an Email & SMS confirmation of attempted delivery
  • Click the link in the email to:
    • Rearrange delivery
    • Divert to neighbour
    • Divert to parcel shop/depot
    • Signature release (safe place)
    • Change address
    • Vacation hold