DELIVERY & COLLECTION
Standard delivery to UK Mainland takes 3-5 working days. For
orders to Highlands, Islands, Northern Ireland, Jersey and
Guernsey please allow 7 working days.
UK Standard Delivery
3-5 working days
Track your order here
UK Premium Delivery
2-3 working days
UK Premium Delivery takes 2-3 working days via DHL.
Please note, Premium services are not available to the
following postcodes: AB, BT, CA6-8, DD, DG7-9, EH34/36/41/42,
FK, GY, G83, HS, IM, IV, JE, K, KA27-28, KW, NE66/71-18,
PA20-88, PH10-13, PH15 PH19-44, PH49-50, SP11, TD2-7, TD9-15,
TR & ZE.
UK Click & Collect (only available in the UK)
5-7 working days
We’ll email once your order has arrived in store and
you’ll then have 14 days to collect. You’ll be
required to show ID when you collect and your Collect Code if
at a HubBox Collect Point.
What is a Hubbox Collection?
You can place your order to collect from a convenient location
near to you. These are usually collection points in local
supermarkets or shops, dry cleaners or repair shops. Please be
advised that the store offers a collection service only, they
will be unable to return your order if you change your mind or
do not wish to collect. The store will hold your parcel for 10
days from the date of delivery. If you are unable to collect
your parcel in this timescale please let us know as soon as
possible so we can arrange for it to be held a little longer
for you. If you do not want to continue with your purchase,
please collect and return using the returns instruction
provided in your parcel, obtaining a proof of posting as
record of your return.
UK Next Day Delivery
(Order by 2pm Monday – Thursday)
FREE for orders over £400
Orders after 2pm, at weekends or on public holidays will be
sent in two working days. Subject to availability.
Please note, Next Day services are not available to the
following UK postcodes: G83, TR21-25, AB30-38, AB44-56, K8,
IV, IM, HS, GY9, KW, PA and PH.
UK Saturday Delivery
Next Saturday (order by Friday 2pm)
Delivery will be made on the first Saturday following your
order. Subject to availability.
Please note, Saturday our delivery service is not available to
the following UK postcodes: G83, TR21-25, AB30-38, AB44-56,
K8, IV, IM, HS, GY9, KW, PA and PH.
What to expect from your delivery experience?
Check your delivery service to see how we communicate your
delivery to you once it has been dispatched from our warehouse and
how to track or rearrange your delivery below. You will receive
SMS notifications if you have entered your mobile number at
With all deliveries, you receive a tracking link in your dispatch
email where you can access to all of the options listed below. Or
simply, click the link on our
Track Your Order
page on our website.
DX Deliveries have introduced a temporary revised delivery
procedure during this period. If a customer does not want to sign
for a delivery on the driver's hand held device, the driver will
enter their name and enter "CV" in the signature field
which will be classed as a successful delivery. The customer will
still have the opportunity at delivery point to confirm any
concerns with their parcel.