Returns

• How long do I have to return?

  If your purchase is not suitable, you have 28 days from receipt to return this back to our warehouse or into a standalone Whistles store (exclusions apply). This applies to full price and sale items.

• Where is my refund?

  Your return will take 14 working days to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. You will be notified via email once your return is complete and refunded. Please allow the full 14 days after the delivery for our returns team to process your order and refund.

• I sent back more than one item, but have only been refunded in part

  Your parcels may not arrive back at our warehouse together, please allow up to 14 working days for parcels to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. As parcels may be separated in transit please allow the full 14 working days for all refunds to be processed.

• Can I exchange an item?

  We do not offer exchanges through postal returns; your order will be refunded. A new order can be placed for the item or size you wish to change. Exchanges can be made in a standalone Whistles store.

• I returned my order over 14 working days ago

  If you have not received an email confirmation of your return and you have already waited 14 working days, please contact our customer services team and let us know your order number and which item(s) were returned, and include a scan or photo of your posting receipt for this to be investigated.

It’s easy to return your item(s) by post.

• Simply complete the enclosed returns form with your name, address, and order number. Ensure your goods are securely wrapped and the completed returns form is enclosed, then attach the freepost returns label to the parcel.
• We strongly advise all customers ensure they label their parcels with 'return to sender' address details in case of any further government restrictions for delivery carriers.
• Take the goods, along with the dispatch note, to the Post Office. Make sure you obtain a proof of postage certificate which you will need to retain until you have received your refund.
• We aim to process and refund online orders within 14 days of you returning the items. Please note it may take 3-5 days for the refund to appear in your account.
• You will receive an email to confirm your refund.

Alternatively, you can contact Royal Mail directly to arrange a FREE collection of your parcel; simply follow the steps here https://send.royalmail.com/collect/youritems

We are pleased to offer the free Collect+ service to return your item(s) via one of 5,250 participating local shops

• Firstly, visit www.collectplus.yodel.co.uk/whistles and follow the instructions to download a returns label. Securely wrap your goods and attach the Collect+ label firmly to your parcel. Ensure that the Collect+ barcode is clearly visible and all other delivery or returns labels are covered or removed from the package.
• Locate your nearest store offering the Collect+ service via http://www.collectplus.co.uk/orders/new and drop your parcel off at the counter. You will be given a receipt and tracking code to enable you to track the progress of your parcel at www.collectplus.co.uk/track

If you have purchased the item over the phone and wish to return by post, simply complete the enclosed returns form including your name, Transaction ID and Till ID. Ensure your goods are securely wrapped and the completed returns form is enclosed along with a copy of your till receipt.

Please note we are unable to process your return without this paperwork.

Attach the Freepost Returns label to the parcel and take this to your local Post Office. Make sure you obtain a proof of postage receipt, which you should retain until you have received your refund.

We aim to process and refund online orders within 14 working days of you returning the items. You will receive an email to confirm your return has been processed. Please note it may take 3-5 days for the refund to appear in your account.

Please return your item(s) to:

Whistles Ltd, C/O Noatum Logistics, Unit 1 Horizon Point

Swallowdale Lane, Hemel Hempstead

HP2 7FZ, UK

We will provide a full refund once the cancelled items are returned to us. If we do not receive them, we may arrange to collect them from you at your own expense.

It is difficult to predict how long international returns will take to arrive at our warehouse. Should you have any concerns please email us at enquiries@whistles.co.uk.

• International customers (including Ireland), have 28 days to return their items using a courier of their choice. We’re sorry that we are currently unable to provide freepost returns to our international customers.
• Please complete the proforma invoice that is included in your parcel, clearly marking your return parcel as ‘British Return Goods’ with a domestic sale value of £1.00. This will prevent your items being held up at customs, as your returned items are not applicable for duty once they reach the UK. Carefully attach this proforma invoice to the outside of your returns parcel.
• We strongly recommend sending your goods back via a tracked service and retaining proof of postage until you have received your refund notification.