Returns policy

We hope you’ll love everything you order from us, but if something isn’t quite right, you have 28 days to return it. Sale items must be returned within 14 days.

The easiest and quickest way to return your order is to visit your nearest Whistles standalone store – all you need is a proof of purchase. Returns to our stores are completely free.

Prefer to return by post? We’ve gone paperless, so you must start all online returns using the link below. You’ll just need your email address and order number.

Start a return

We will refund your purchase price, minus a £1.95 processing fee, within 14 days of receiving your return.

To be eligible for a refund, items must be unused, returned in their original packaging (where possible), and in resellable condition.
For hygiene reasons, we can’t refund or exchange face masks or earrings for pierced ears.
Removing any Do Not Remove labels will invalidate your return.
Gift Cards are non-refundable.
You can return wedding dresses by post to our warehouse or in person at our St. Christopher’s Place flagship store only.

Cancellation Right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you received the goods you ordered. Notification of the cancellation must be received in writing within 14 working days, starting from the day after the goods are received. We will refund the cost of the item(s) ordered and, in addition to this, any paid delivery charge. Please note that the delivery charge refund will be to the value of standard delivery (as permitted by law).

Returning to one of our Whistles stores is fast, convenient and free.

You can only return online purchases to Whistles UK and international standalone stores. Unfortunately, this return service is not available at Whistles concessions, TFG Norwich or factory outlets.
Please return your goods to the store within 28 days of receipt, within 14 days for sale items. Please bring the dispatch note as your receipt.
When presenting your dispatch note, you will be asked the reason for the return.
Wedding Dresses can only be returned to our St Christopher’s Place London store or returned to our Warehouse.
We can only issue refunds to the credit/debit card used for payment.
Please note that we can only offer refunds in-store.

How long do I have to return? If your purchase is not suitable, you have 28 days from receipt to return full-price items to our warehouse or a standalone Whistles store (exclusions apply). You have 14 days to return sale items.
Where is my refund? Your return will take 14 working days to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. You will be notified via email once your return is complete and refunded. Please allow the full 14 days after delivery for our returns team to process your order and refund.
I sent back more than one item, but have only been refunded in part. Your parcels may not arrive back at our warehouse together; please allow up to 14 working days for them to be delivered to our warehouse and processed. Please note it may take 3-5 days for the refund to appear in your account. As parcels may be separated in transit, please allow the full 14 working days for all refunds to be processed.
Can I exchange an item? We do not offer exchanges through postal returns; we will refund your order. You can place a new order for the item or size you want to change.
I returned my order over 14 working days ago. If you haven’t received an email confirmation of your return and have already waited 14 working days, please contact our customer service team with your order number, the item(s) returned, and a scan or photo of your posting receipt so we can investigate.

We’ve made it easy and free to return your item(s) by post.

Ensure your goods are securely wrapped.
Take the goods to the Post Office and make sure you obtain a proof of postage certificate which you will need to retain until you have received your refund.
We aim to process and refund online orders within 14 days of you returning the items. Please note it may take 3-5 days for the refund to appear in your account.
You will receive an email to confirm your refund.

If you’re not able to visit one of our Whistles stores, we offer a free and easy collection service with the Royal Mail, which can be booked at a convenient time for you.

To book a free collection of your parcel; simply follow the steps on Royal Mail directly to arrange: https://send.royalmail.com/collect/youritems

Please note that the collection service is at no additional cost, however returns via this method are still subject to the £1.95 per order return charge, deducted from your final refund amount.

If you have purchased the item over the phone and wish to return by post, simply complete the enclosed returns form including your name, Transaction ID and Till ID. Ensure your goods are securely wrapped and the completed returns form is enclosed along with a copy of your till receipt.

Please note we are unable to process your return without this paperwork. Attach the Returns label to the parcel and take this to your local Post Office. Please make sure you obtain a proof of postage receipt, which you should retain until you have received your refund.

We aim to process and refund online orders within 14 working days of you returning the items. You will receive an email to confirm your return has been processed. Please note it may take 3-5 days for the refund to appear in your account. Returns via this method are subject to a £1.95 fee, deducted from your final refund amount.

If any of the items in your order appear faulty, damaged or incorrect, please visit this link and enter your order information. You will then receive an email explaining how to return your order. Click here

Returns for Faulty, Incorrect or Damaged orders are FREE of charge and NOT subject to any return charge

If you’re not completely satisfied with your order you can return it to us within 28 days of purchase.
For a refund items must be unused, returned in the original packaging (where possible) and in a re-sellable condition. For reasons of hygiene we are unable to refund or exchange face masks or earrings for pierced ears. Removing any ‘do not remove’ labels will invalidate any returns.
You can return your order through our international partner Global-E returns portal for quick and easy returns. Click here
The cost of your return will be deducted from the refund value, charges vary based on region.
For further information about returns, please visit the Global–E help centre Click here