Please see our most frequently asked questions and answers:
Still have a question? See our FAQs page for more information on our returns process.
If your purchase is not suitable, you have 28 days from receipt to return this back to our warehouse or into a standalone Whistles store (exclusions apply). This applies to full price and sale items.
Your return will take 14 working days to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. You will be notified via email once your return is complete and refunded. Please allow the full 14 days after the delivery for our returns team to process your order and refund.
Your parcels may not arrive back at our warehouse together, please allow up to 14 working days for parcels to be delivered to our warehouse and to be processed. Please note it may take 3-5 days for the refund to appear in your account. As parcels may be separated in transit please allow the full 14 working days for all refunds to be processed.
We do not offer exchanges through postal returns; your order will be refunded. A new order can be placed for the item or size you wish to change. Exchanges can be made in a standalone Whistles store.
If you have not received an email confirmation of your return and you have already waited 14 working days, please contact our customer services team and let us know your order number and which item(s) were returned, and include a scan or photo of your posting receipt for this to be investigated.
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The fastest way to receive a refund: Find your nearest store.
Returning online purchases via post is FREE in the UK.
It’s easy to return your item(s) by post.
Returning online and store purchases via Collect+ is FREE in the UK.
We are pleased to offer the free Collect+ service to return your item(s) via one of 5,250 participating local shops
Returning phone purchases via post is FREE in the UK.
If you have purchased the item over the phone and wish to return by post, simply complete the enclosed returns form including your name, Transaction ID and Till ID. Ensure your goods are securely wrapped and the completed returns form is enclosed along with a copy of your till receipt.
Please note we are unable to process your return without this paperwork.
Attach the Freepost Returns label to the parcel and take this to your local Post Office. Make sure you obtain a proof of postage receipt, which you should retain until you have received your refund.
We aim to process and refund online orders within 14 working days of you returning the items. You will receive an email to confirm your return has been processed. Please note it may take 3-5 days for the refund to appear in your account.
International customers can return their purchases via post at their own cost through their local postal service.
Please return your item(s) to:
Whistles Ltd, C/O Noatum Logistics, Unit 1 Horizon Point
Swallowdale Lane, Hemel Hempstead
HP2 7FZ, UK
We will provide a full refund once the cancelled items are returned to us. If we do not receive them, we may arrange to collect them from you at your own expense.
It is difficult to predict how long international returns will take to arrive at our warehouse. Should you have any concerns please email us at email@example.com.
Arrange a collection for your Bridal returns.
If you decide to return a piece from our Whistles Wedding collection we’d like to ensure the experience is as smooth as possible. Our in-house Customer Care team will handle your return from start to finish. Simply email firstname.lastname@example.org with the subject line BRIDAL RETURN and the details of your order (order number, item you wish to return, contact number and collection address as well as three options for suitable collection dates ). We will be in touch to arrange collection of your item.
Once your return has been collected and delivered back to our warehouse, we will send an email to confirm your refund. Your return will be processed within 5-10 working days.
Unfortunately we cannot accept Bridal returns in store, however you are still welcome to use our other returns method by post.