Please see our most frequently asked questions and
If your purchase is not suitable, you have 28 days from
receipt to return this back to our warehouse or into a
standalone Whistles store (exclusions apply). This applies
to full price and sale items.
Your return will take 14 working days to be delivered to
our warehouse and to be processed. Please note it may take
3-5 days for the refund to appear in your account. You
will be notified via email once your return is complete
and refunded. Please allow the full 14 days after the
delivery for our returns team to process your order and
Your parcels may not arrive back at our warehouse
together, please allow up to 14 working days for parcels
to be delivered to our warehouse and to be processed.
Please note it may take 3-5 days for the refund to appear
in your account. As parcels may be separated in transit
please allow the full 14 working days for all refunds to
We do not offer exchanges through postal returns; your
order will be refunded. A new order can be placed for the
item or size you wish to change. Exchanges can be made in
a standalone Whistles store.
If you have not received an email confirmation of your
return and you have already waited 14 working days, please
contact our customer services team and let us know your
order number and which item(s) were returned, and include
a scan or photo of your posting receipt for this to be
The fastest way to receive a refund: Find your nearest store.
Returning online purchases via post is FREE in the UK.
It’s easy to return your item(s) by post.
Royal Mail FREE collection service
Alternatively, you can contact Royal Mail directly to arrange a FREE collection
of your parcel; simply follow the steps
Returning online and store purchases via Collect+ is FREE in the UK.
We are pleased to offer the free Collect+ service to return your
item(s) via one of 5,250 participating local shops
Returning phone purchases via post is FREE in the UK.
If you have purchased the item over the phone and wish to return
by post, simply complete the enclosed returns form including your
name, Transaction ID and Till ID. Ensure your goods are securely
wrapped and the completed returns form is enclosed along with a
copy of your till receipt.
Please note we are unable to process your return without this
Attach the Freepost Returns label to the parcel and take this to
your local Post Office. Make sure you obtain a proof of postage
receipt, which you should retain until you have received your
We aim to process and refund online orders within 14 working days
of you returning the items. You will receive an email to confirm
your return has been processed. Please note it may take 3-5 days
for the refund to appear in your account.
International customers can return their purchases via post at
their own cost through their local postal service.
Please return your item(s) to:
Whistles Ltd, C/O Noatum Logistics, Unit 1 Horizon Point
Swallowdale Lane, Hemel Hempstead
HP2 7FZ, UK
We will provide a full refund once the cancelled items are
returned to us. If we do not receive them, we may arrange to
collect them from you at your own expense.
It is difficult to predict how long international returns will
take to arrive at our warehouse. Should you have any concerns
please email us at firstname.lastname@example.org.