PLACING AN ORDER
How do I place an order?
Can I place an order by phone?
Can I redeem a gift voucher online?
How can I pay for my order?
Can I shop in other currencies?
Do I have to have an account to place an order?
I’m having trouble placing an order online.
I haven’t received an email confirmation for my order.
Can I amend my order once it has been placed?
Is it possible to cancel my order?
Do you offer student discount in store and online?
Why has your Order from Store service disappeared?
Which courier do you use?
Do you deliver orders in multiple shipments?
Do you deliver to my country?
Can I place an order online and collect from a store?
Do you offer Click and Collect?
I need to request a change of address.
I placed an order using standard delivery, can I upgrade to next
My order has not arrived, what do I do?
What is a Hubbox Collection?
My parcel shows to be delivered but I have not received it, what do I do?
How can I make a return?
UK customers can make free returns easily within 28 days of receipt using any of the
following options: - to solus store
- via post
- via collect+
Alternatively, you can contact Royal Mail directly to arrange a FREE
collection of your parcel; simply follow the steps
here https://send.royalmail.com/collect/youritems and
enter the Royal Mail Tracked 48 barcode number (13 characters) from the returns
label on your dispatch note that came with your order.
Please check out our returns
page for more details.
What is your returns policy?
UK customers can make free returns easily within 28 days of receipt, items must
be returned in their original condition with proof of purchase.
For online returns we strongly advise all customers ensure they label their
parcels with 'return to sender' address details in case of any further
government restrictions for delivery carriers.
For a refund items must be unused, returned in the original packaging and in a
Removing any 'do not remove' labels will invalidate any returns.
For reasons of hygiene we are unable to refund or exchange earrings for pierced
ears. We are also unable to return gift cards.
Unfortunately we are unable to exchange an item purchased online via the website.
If you wish to exchange an item purchased online you can do so at your nearest
store, or simply reorder the item online.
Your statutory rights are not affected.
On receipt of the returned item(s), your refund will be credited to the payment
card used to make the purchase. Regrettably, any delivery costs will not be
refunded (although some exceptions do apply). This extended returns period is in
addition to your rights under the Consumer Contracts (Information, Cancellation
And Additional Charges) Regulations 2013, which provide customers with 14 days
(beginning the day after receipt of goods) to cancel any purchase, and a further
14 days within which to return the goods to us following the date you inform us
of your intention to cancel the purchase. For full details on returns, please go
to the returns section on our website.
If an item has been purchased via a store in person or via phone and item shipped
to them, returns can be sent to our DC for a refund to be processed (the
customer can use Collect+ link in returns page, using store name or receipt ID
as order reference). Receipt to be included (retain a hard copy or photo just in
case). Returns turnaround same as online. Customer will be notified by email
that return has been received and refund credited within 5 banking days.
When will I get my refund?
I’ve missed the returns deadline.
Can I exchange an order purchased online via the website?
Do I need to obtain a tracking number for my return?
I have returned my order to you but haven’t received my refund
I ordered online and have received the wrong item(s).
My order has arrived damaged or faulty – I need to return it.
My garment has developed a fault.
What happens if I forget my password?
How do I create an account?
I need to return an item but do not have my receipt.
How do I change my personal details?.
How do I unsubscribe from emails?
How do I contact your data commissioner?
Where is my local store?
Where do I find information on sizing?
Can I have more information on products?
I would like to make a complaint.
Do Whistles charge VAT on non-EU purchases?
Do you offer an NHS staff discount?
and claim your unique discount code.
Are you getting more stock in?
NHS 15% Discount
Is my local store open?
Will the fitting rooms be open in-store?
Do I have to wear a mask in-store?
Will my online order be delivered on time?
How long will I have to wait for a refund?
How do I contact your Customer Service team?