We will endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us by calling +44 (0)20 7391 0923 or email us at enquiries@whistles.co.uk., although we must stress, this does not admit liability on Whistles’ part.

Shopping online is as much fun as buying in-store, but it is a totally different experience.

Be aware that:

• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings

• sizes and measurements are approximate only

• all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks

• delivery timings are estimates only

• goods and promotions which are offered on our website may not always be available

It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.

Placing an order on whistles.com couldn’t be easier. Here’s a few steps to get you started.

Once you have chosen your item, add it to your shopping basket. Enter your login details. Include your address and choose your payment method then finally confirm your order.

Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received, it is not an acceptance by us of any offers to purchase goods. An order despatch email will be sent and payment taken from your credit/ debit card when we have checked our stocks and can confirm we have the goods you ordered. This is the point when we have agreed to a contract with you.

Once you receive the order despatch email this will act as confirmation that your item(s) have been sent. You may receive multiple order despatch emails if your order is being shipped in more than one parcel. If any goods are unavailable, you will receive an email to confirm this and no payment will be taken for these goods. We reserve the right to refuse any order prior to despatch.

We are unable to amend or cancel any orders once they are placed. Instead, once your order has arrived, simply follow the returns instructions enclosed and where we have received your goods you will be issued with a refund.

Next day delivery exclusion - Please note, next day delivery service is not available to the following UK postcodes: G83, TR21-25, AB30-38, AB44-56, K8, IV, IM, HS, GY9, KW, PA, PH, AB23, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BN1, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA12, CA6, CA7, CA8, DD2, DD9, DG13, DG8, DG9, EH36, EH41, EH42, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G63, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP11, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA27, KA28, KA5, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LA10, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, ML11, ML12, NE48, NE66, NE67, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL19, PL24, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, SA14, SA72, SY19, SY20, SY21, SY22, TD10, TD11, TD12, TD13, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD9, TQ13, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, YO22, ZE1, ZE2, ZE3.

Saturday delivery exclusion - Please note, Saturday our delivery service is not available to the following UK postcodes: G83, TR21-25, AB30-38, AB44-56, K8, IV, IM, HS, GY9, KW, PA, PH, AB23, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BN1, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA12, CA6, CA7, CA8, DD2, DD9, DG13, DG8, DG9, EH36, EH41, EH42, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G63, G83, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP11, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA27, KA28, KA5, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LA10, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, ML11, ML12, NE48, NE66, NE67, NE69, NE70, NE71, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL19, PL24, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, SA14, SA72, SY19, SY20, SY21, SY22, TD10, TD11, TD12, TD13, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD9, TQ13, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, YO22, ZE1, ZE2, ZE3.

It is really important to ensure you have given us the correct billing address. If it is incorrect we may not be able to process your order and you may incur additional costs to your credit/debit card.

Risk in the products will pass at the time the products are delivered. Ownership of products delivered will only pass when we receive payment in full of all sums due in respect of the products (including packing and delivery costs). If we do not receive payment in full we may, without prior notice, claim from you any products that have been delivered.

Our ‘Check Stock In Store’ service shows you product availability in your local Whistles store. Please note, this is only a guide to stock levels so, the best thing to do is call ahead before visiting the branch to make sure that the item is still available.

This service displays stock that is available in Whistles standalone stores only and does not apply to concessions or wholesale.

If you wish to reserve an item, our teams would be more than happy to hold garments for up to 48 hours.

If you wish to purchase the item over the phone we will deliver it to an address of your choosing. Please be aware that a postage cost will be applied to your order.

If you have purchased the item over the phone and you wish to return to a Whistles store, please ensure your goods are returned within 28 days from the date of receipt with the dispatch note as your receipt.

If you have purchased the item over the phone and you wish to return by post, simply complete the enclosed returns form including your name, Transaction ID and Till ID. Ensure your goods are securely wrapped and the completed returns form is enclosed along with a copy of your till receipt. Please note that we will not be able to process your return without this paper work. All you’ll need to do is attach the Freepost Returns Label to the parcel and take this to your local Post Office. Make sure you obtain a ‘proof of postage’ receipt which you should retain until you’ve received your refund. We aim to process and refund online orders within 14 working days of you returning the items. You will receive an email to confirm your return has been processed. Please note it may take 3-5 days for the refund to appear in your account.

We are unable to process exchanges for items returned via post however you can visit your local standalone store for this service.

Please ensure your goods are returned to store within 28 days from the date of receipt, with a dispatch note as your receipt.

We offer this facility at any Whistles standalone stores. Unfortunately, this returns service is not available at Whistles concessions or factory outlets. When presenting your dispatch note you will be asked the reason for the return, and whether you wish to exchange the item or obtain a refund.

Products must be returned unused, in perfect condition and in the original packaging (for example with any applicable tags and stickers attached and protective/ other materials in place) or the return and refund could be refused.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you received the goods you ordered. Notification of the cancellation must be received in writing within 14 working days, starting from the day after the goods are received. We will refund the cost of the item(s) ordered and, in addition to this, any paid delivery charge. Please note that the delivery charge refund will be to the value of standard delivery (as permitted by law).

It’s easy to return your item(s) by post. Simply complete the enclosed returns form with your name, address, and order number. Ensure your goods are securely wrapped and the completed returns form is enclosed, then attach the freepost returns label to the parcel.

Take the goods, along with the dispatch note, to the Post Office. Make sure you obtain a proof of postage certificate which you will need to retain until you have received your refund. We aim to process and refund online orders within 14 days of you returning the items. You will receive an email to confirm your refund. Please note it may take 3-5 days for the refund to appear in your account.

Products must be returned unused, in perfect condition and in the original packaging (for example with any applicable tags and stickers attached and protective/ other materials in place) or the return and refund could be refused.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you received the goods you ordered. Notification of the cancellation must be received in writing within 14 working days, starting from the day after the goods are received. We will refund the cost of the item(s) ordered and, in addition to this, any paid delivery charge. Please note that the delivery charge refund will be to the value of standard delivery (as permitted by law).

We are not responsible under these Terms and Conditions for any acts or events outside our reasonable control (force majeure), that adversely affect your purchase, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

Any notices relating to these Terms and Conditions will be sent to you via your registered e-mail address.

Our Terms and Conditions outline the entire agreement between Whistles and our customers regarding the sale, purchase and use of goods. They supersede any previous agreement or understanding that may have previously been in place. No variation to these terms are binding unless agreed by us in writing.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

The way you use our website, www.whistles.com, will be governed by the notices and disclaimers we’ve outlined below.

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately guarantee the accuracy of all information nor be held liable for any decisions/actions you take based on the information provided, except where further agreement has been made, in writing by Whistles to you.

While we endeavour to keep the website running effectively, we cannot guarantee the availability nor accessibility of our online service at all times and except where outlined in these notices and disclaimers we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (whether it is a hyperlink or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any direct association with the linked website. We are not responsible for the content of any websites where a link to www.whistles.com exists, nor for the legal consequences of your entering into any contracts with the third parties that provide these website links and we do not accept any liability for any loss, damage, expense or costs incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access our website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Your statutory rights as a consumer are unaffected.

All Intellectual property rights and goodwill in or relating to the contents of our website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not frame or link to the website or any part of it without our express permission.

The interpretation, construction, effect and enforceability of this agreement shall be governed by English law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.

We treat your right to privacy very seriously. We have set out all you need to know about how we protect any information you provide when communicating with us, including when you visit our Website, in our Privacy Policy

Any information provided to or gathered from our Website or instore in the course of providing services to you is controlled by us, Whistles Limited (trading as Whistles). We are registered in England (Company number: 01514754) and our registered office is: 163 Eversholt Street, London, England, NW1 1BU. Whistles is a registered trademark of Whistles Limited. When interact with us by taking actions such as purchasing a product, we may ask you for certain information and you may submit personal data to us (for example, your name, phone number, postal address, email address, contact and bank/credit card details). We collect and use this information as outlined in our existing Privacy Policy.

In the event you have a complaint regarding a product or service purchased from Whistles, please contact us at: enquiries@whistles.co.uk.

When you pay for goods costing £100+ on credit, you have additional rights to make a claim against the credit provider. If you’ve complained to us and the complaint remains unresolved after 8 weeks or we send a “deadlock” letter, you may contact the Financial Ombudsman Service. They are free and will take an independent and unbiased approach to your case. You may refer your complaint to the Ombudsman within six months of the date of our final response letter (after which time you lose this referral right). You can contact the Ombudsman:

ST CHRISTOPHER’S PLACE £500 VOUCHER COMPETITION

Terms and Conditions

1. When you purchase in store at Whistles St Christopher Place, sign up to hear from Whistles and you’ll automatically be entered to win a £500 voucher.

2. This competition is open to UK and international residents, aged 18 years or over. Employees of Whistles, its parent company TFG Brands London and the immediate family (spouse, parents, siblings, children) and household members of each such employee, are not eligible to participate in the competition.

3. This competition will commence at 10:00 GMT on 20th February 2025 and closes on 19:00 GMT 20th March 2025. All entries must be received by this closing date. Whistles accept no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach Whistles by the relevant closing date for any reason. Proof of sending is not proof of receipt. Entries via agents or third parties are invalid.

4. Entrants may only submit one prize entry. Additional submissions from the same entrant will be discarded.

5. To enter, entrants must make a purchase in-store at Whistles 12 St Christopher's Place London W1U 1NH before 19:00 GMT on the 20th March 2025.

Entrants must also provide their email address and add their details including first and last name and sign up to Whistles newsletter at checkout.

As a valued subscriber to our newsletter, we'll keep you up-to-date on our new collections, exclusive offers, and sale discounts.

By signing up you agree we will send you marketing updates and accept our Privacy Policy, which can be found here: https://www.whistles.com/legal/privacy-policy.html.

You can unsubscribe at any time, via the link in your email.

6.The winner will be selected at random by 21:03:2025 23:59 GMT – and only entries which comply with the terms and conditions will be counted.

7. The winner will win a £500 gift card to spend at Whistles. The prizes are non-transferrable and no cash alternative will be offered. Returned items will be refunded at the price paid on the production of a valid receipt, and the monetary value will be refunded back onto the gift card.

8. Whistles’ decision regarding the winner is final. No correspondence will be entered into.

9. The prize is non-transferrable and no cash alternative will be offered.

10. Prizes are subject to availability. In the event of unforeseen circumstances, Whistles reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.

11. The winner will be notified via email by 23:59 GMT on 24th March 2025. The winner must claim their prize within 14 days of Whistles sending notification. If the prize is unclaimed after this time, it will lapse and Whistles reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules.

12.By entering this competition, entrants agree to the use of their personal data by Whistles for the purposes of the administration of this competition. Entrants’ personal data will be processed in accordance with the Whistles privacy policy, accessible here https://www.whistles.com/legal/privacy-policy.html.

13. These terms and conditions are governed in accordance with the laws of England and Wales.

14. By entering the competition each entrant agrees to be bound by these terms and conditions.

15. The promoter of this competition, and the data controller, is Whistles Ltd. 163 Eversholt Street, London, NW1 1BU.

Refer a friend - 15% off for you and a friend*

*Treat a friend to 15% off and get 15% off for yourself. This offer entitles the customer to 15% off full price product online at whistles.com. Whistles Wedding, Whistles collaborations, branded products and sale lines are excluded from this offer. Enter unique code at the checkout and discount will be applied online at whistles.com. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid, on the production of a valid receipt.

Subscribe to our Newsletter - 15% off your first order*

This offer entitles the customer to 15% off full price product online at whistles.com and in stand-alone Whistles stores. Not available in concessions. Whistles Wedding, Whistles collaborations, branded products and sale lines are excluded from this offer. Offer is available for new customers only. Enter unique code at the checkout and discount will be applied online at whistles.com. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid, on the production of a valid receipt.

20% Off Everything*

*This offer entitles the customer to 20% off full-price products for the bank holiday weekend, from 22nd to 26th May 2025. Whistles Wedding, sale products and branded products are excluded. Discount will be automatically applied at the checkout. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid on the production of a valid receipt.

15% Blue Light Card Discount*

1. 15% discount available on any full price purchases online.

2. The Offer is not transferable and there is no cash alternative.

3. To redeem the Offer simply use the promo code from Blue Light Card in your shopping bag online.

4. Any items added to your wish list that are not available within the Offer dates will not be eligible using the promo code listed on your voucher.

5. The Offer cannot be used on bridal, brands and any clearance or reduced items, or in conjunction with any other offer or promotion, and is not valid for gift card purchases.

6. Whistles Limited reserves the right to amend these terms and conditions or withdraw the promotion as necessary.

7. Our full Returns and Delivery Policy applies, please refer to these policies for full details.

8. Nothing in these terms and conditions shall affect your statutory rights.

9. The Offer shall be governed in accordance with the laws of England and Wales.

WHISTLES NORTHCOTE ROAD PROMOTION - EXCLUSIVELY WITH SPACE NK

This offer entitles the customer to a one-off 20% discount off full-price products in Whistles Northcote Road store only (75 Northcote Rd, London SW11 6PJ) until Sunday 6th July 2025. This offer is not available in any other Whistles Store or online at whistles.com. Whistles Wedding, Whistles collaborations, branded products and sale lines are excluded from this offer. Discount will be applied at the till point in-store when you show the exclusive discount postcard. The offer can not be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid on the production of a valid receipt.

WHISTLES LIVERPOOL ONE PROMOTION

Customers who shop in-store at Whistles Liverpool ONE, before 7.59pm BST on Monday 26th May 2025 will receive a complimentary Whistles silver keyring with all purchases over £200. Please note that customers will receive keyring of Whistles’ choice. This is non-transferrable and no alternative will be offered. Available whilst stocks last. This offer is not available in any other Whistles Store or online at whistles.com. Whistles reserves the right to change or withdraw this offer at any time.

©Whistles Limited 2025. All Rights Reserved.