Placing an order on whistles.com couldn’t be easier. Here’s a few steps to get you started.

Once you have chosen your item, add it to your shopping basket. Enter your login details. Include your address and choose your payment method then finally confirm your order.

Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received, it is not an acceptance by us of any offers to purchase goods. An order despatch email will be sent and payment taken from your credit/ debit card when we have checked our stocks and can confirm we have the goods you ordered. This is the point when we have agreed to a contract with you.

Once you receive the order despatch email this will act as confirmation that your item(s) have been sent. You may receive multiple order despatch emails if your order is being shipped in more than one parcel. If any goods are unavailable, you will receive an email to confirm this and no payment will be taken for these goods. We reserve the right to refuse any order prior to despatch.

For orders placed within the UK, all prices shown at whistles.com include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same. For any queries around VAT, we recommend contacting HM Customs on 0845 010 9000, or for more information you can also visit Business tax: VAT - detailed information - GOV.UK

We are unable to amend or cancel any orders once they are placed. Instead, once your order has arrived, simply follow the returns instructions enclosed and where we have received your goods you will be issued with a refund.

Whistles.com ships to the United Kingdom, Jersey (UK), Europe (Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Russia), Australia, Bahrain, Canada, China, Hong Kong, India, Indonesia, Israel, Japan, Korea Republic (South), Kuwait, Malaysia, New Zealand, Qatar, Saudi Arabia, South Africa, Singapore, Taiwan, Turkey, United Arab Emirates, and the United States of America.

We cannot offer a next day delivery or Saturday delivery service to the following UK postcodes; G83, TR21 – 25, AB30-38/ 44-56, K8, IV, IM, HS, GY9, KW, PA, PH

Import duties and taxes will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside our control.

Regrettably, we do not currently offer an express delivery option on international deliveries.

It is really important to ensure you have given us the correct billing address. If it is incorrect we may not be able to process your order and you may incur additional costs to your credit/debit card.

Our ‘Check Stock In Store’ service shows you product availability in your local Whistles store. Please note, this is only a guide to stock levels so, the best thing to do is call ahead before visiting the branch to make sure that the item is still available.

This service displays stock that is available in Whistles standalone stores only and does not apply to concessions or wholesale.

If you wish to reserve an item, our teams would be more than happy to hold garments for up to 48 hours.

If you wish to purchase the item over the phone we will deliver it to an address of your choosing. Please be aware that a postage cost will be applied to your order.

If you have purchased the item over the phone and you wish to return to a Whistles store, please ensure your goods are returned within 28 days from the date of receipt with the dispatch note as your receipt.

If you have purchased the item over the phone and you wish to return by post, simply complete the enclosed returns form including your name, Tran(saction) ID and Till ID. Ensure your goods are securely wrapped and the completed returns form is enclosed along with a copy of your till receipt. Please note that we will not be able to process your return without this paper work. All you’ll need to do is attach the Freepost Returns Label to the parcel and take this to your local Post Office. Make sure you obtain a ‘proof of postage’ receipt which you should retain until you’ve received your refund. Once we have received the items, a member of our Customer Service team will call you during the working week between 9 am – 5 pm, to process the refund over the phone. It usually takes between 5-10 working days from the date of postage to receive and process refunds.

We are unable to process exchanges for items returned via post however you can visit your local standalone store for this service.

Please ensure your goods are returned to store within 28 days from the date of receipt, with a dispatch note as your receipt.

We offer this facility at any Whistles UK and international standalone stores. Unfortunately, this returns service is not available at Whistles concessions or factory outlets. When presenting your dispatch note you will be asked the reason for the return, and whether you wish to exchange the item or obtain a refund.

It’s easy to return your item(s) by post. Simply complete the enclosed returns form with your name, address, and order number. Ensure your goods are securely wrapped and the completed returns form is enclosed, then attach the freepost returns label to the parcel.

Take the goods, along with the dispatch note, to the Post Office. Make sure you obtain a proof of postage certificate which you will need to retain until you have received your refund. With social distancing measures within our distribution centre and Royal Mail, this may take a little longer than usual. We aim to process and refund online orders within 14 days of you returning the items. You will receive an email to confirm your refund. Please note it may take 3-5 days for the refund to appear in your account.

We are not responsible under these Terms and Conditions for any acts or events outside our reasonable control (force majeure), that adversely affect your purchase, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

Any notices relating to these Terms and Conditions will be sent to you via your registered e-mail address.

Our Terms and Conditions outline the entire agreement between Whistles and our customers regarding the sale, purchase and use of goods. They supersede any previous agreement or understanding that may have previously been in place. No variation to these terms are binding unless agreed by us in writing.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

The way you use our website, www.whistles.com, will be governed by the notices and disclaimers we’ve outlined below.

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately guarantee the accuracy of all information nor be held liable for any decisions/actions you take based on the information provided, except where further agreement has been made, in writing by Whistles to you.

While we endeavour to keep the website running effectively, we cannot guarantee the availability nor accessibility of our online service at all times and except where outlined in these notices and disclaimers we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (whether it is a hyperlink or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any direct association with the linked website. We are not responsible for the content of any websites where a link to www.whistles.com exists, nor for the legal consequences of your entering into any contracts with the third parties that provide these website links and we do not accept any liability for any loss, damage, expense or costs incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access our website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Your statutory rights as a consumer are unaffected.

All Intellectual property rights and goodwill in or relating to the contents of our website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not frame or link to the website or any part of it without our express permission.

The interpretation, construction, effect and enforceability of this agreement shall be governed by English law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.

In the event you have a complaint regarding a product or service purchased from Whistles, please contact us at: enquiries@whistles.co.uk

In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr.

Whistles x Space NK Competition T&Cs

1. No purchase is necessary to enter the competition.

2. This competition is open to UK residents, aged 16 years or over. Employees of Whistles, its parent company TFG and the immediate family (spouse, parents, siblings, children) and household members of each such employee, are not eligible to participate in the competition.

3. This competition will commence at 11:00 AM on Sunday 3rd September and close on Monday 11th September 2023. All entries must be received by this closing date. Whistles accept no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach Whistles by the relevant closing date for any reason. Proof of sending is not proof of receipt. Entries via agents or third parties are invalid.

4. Entrants may only submit one prize entry. Additional submissions from the same entrant will be discarded.

5. To enter, entrants must tag a friend in comments on the relevant competition post, follow @spacenk and @thisiswhistles, and save the post. They can enter as many times as necessary by submitting more comments.

6. A winner will be selected at random as of 11th September 2023 and only entries that comply with the terms and conditions will be counted.

7. The winner shall receive a £300 Space NK gift card (whose own T&Cs may apply), and a £500 spend on the autumn-winter Whistles Collection, excluding Whistles Wedding, Shearling and Branded Product.

8. Whistles’ decision regarding the winner is final. No correspondence will be entered into.

9. The prizes are non-transferable and no cash alternative will be offered.

10. Prizes are subject to availability. In the event of unforeseen circumstances, Whistles reserves the right (a) to substitute alternative prizes of equivalent and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.

11. The winner will be notified via Instagram through the @SpaceNK account. The winner must claim their prize within 7 days of sending a message. If the prize is unclaimed after this time, it will lapse and Whistles reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules.

Giving Tuesday 2023 - Whistles to donate 10% of sales* on Giving Tuesday to the Trussell Trust

Whistles is proud to partner with the Trussell Trust, a charity that supports a network of food banks that provide emergency food and advice to people in crisis.

Whistles will donate 10% of all sales online at Whistles.com and in any UK standalone store to the Trussell Trust between 12am and 11.59pm GMT on the 28th November 2023.

Find out how the Trussell Trust use donated funds and more about their work by visiting their website at trusselltrust.org.

givingtuesday.org.uk

#givingtuesday

*Sales are calculated net of returns and exclude VAT.

Refer a friend - 15% off for you and a friend*

*Treat a friend to 15% off and get 15% off for yourself. This offer entitles the customer to 15% off full price product online at whistles.com. Whistles Wedding, Whistles collaborations, branded products and sale lines are excluded from this offer. Enter unique code at the checkout and discount will be applied online at whistles.com. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid, on the production of a valid receipt.

Subscribe to our Newsletter - 10% off your first order*

This offer entitles the customer to 10% off full price product online at whistles.com and in stand-alone Whistles stores. Not available in concessions. Whistles Wedding, Whistles collaborations, branded products and sale lines are excluded from this offer. Offer is available for new customers only. Enter unique code at the checkout and discount will be applied online at whistles.com. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid, on the production of a valid receipt.

15% Blue Light Card Discount*

1. 15% discount available on any full price purchases online.

2. The Offer is not transferable and there is no cash alternative.

3. To redeem the Offer simply use the promo code from Blue Light Card in your shopping bag online.

4. Any items added to your wish list that are not available within the Offer dates will not be eligible using the promo code listed on your voucher.

5. The Offer cannot be used on bridal, brands and any clearance or reduced items, or in conjunction with any other offer or promotion, and is not valid for gift card purchases.

6. Whistles Limited reserves the right to amend these terms and conditions or withdraw the promotion as necessary.

7. Our full Returns and Delivery Policy applies, please refer to these policies for full details.

8. Nothing in these terms and conditions shall affect your statutory rights.

9. The Offer shall be governed in accordance with the laws of England and Wales.

20% Off Everything

*This Black Friday offer entitles the customer to 20% off full-price and sale products in Whistles standalone stores and online at whistles.com until 23:59 GMT on Monday 27th November 2023. This offer excludes Whistles Wedding, branded products, and gift cards. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid, on the production of a valid receipt.

©Whistles Limited 2022. All Rights Reserved.