PLACING AN ORDER
How do I place an order?
How can I pay for my order?
Can I shop in other currencies?
Do I have to have an account to place an order?
I’m having trouble placing an order online.
I haven’t received an email confirmation for my order.
Can I amend my order once it has been placed?
Is it possible to cancel my order?
Do you offer student discount in store and online?
Why has your Order from Store service disappeared?
Which courier do you use?
Do you deliver orders in multiple shipments?
Do you deliver to my country?
Can I place an order online and collect from a store?
Do you offer Click and Collect?
I need to request a change of address.
I placed an order using standard shipping, can I upgrade to
I have not received my shipping within the specified time
I ordered with next day shipping/ Saturday shipping and my
order has not arrived on the specified day.
What is your returns policy?
When will I get my refund?
I’ve missed the returns deadline.
Can I exchange an order purchased online via the website?
Do I need to obtain a tracking number for my return?
I have returned my order to you but haven’t received my
I ordered online and have received the wrong item(s).
My order has arrived damaged or faulty – I need to return
My garment has developed a fault.
What happens if I forget my password?
How do I create an account?
I need to return an item but do not have my receipt.
How do I change my personal details?.
How do I unsubscribe from emails?
How do I contact your data commissioner?
Where is my local store?
Where do I find information on sizing?
Can I have more information on products?
I would like to make a complaint.
Do Whistles charge VAT on non-EU purchases?
Are you getting more stock in?