US DELIVERY $10
DISCOVER OUR FW COLLECTION
Returns

RETURNS

Returns

 

  • As our US Spring St, New York store is now closed, we advise customers to return their items to our UK warehouse: Whistles Ltd, C/O Noatum Logistics, Unit 1 Horizon Point, Swallowdale Lane, Hemel Hempstead, HP2 7FZ, UK.
  • We strongly advise customers to ensure they label their parcels with 'return to sender' address details in case of any further government restrictions for delivery carriers.
  • For a refund items must be unused, returned in the original packaging and in a re-sellable condition. We are unable to offer exchanges online.
  • For reasons of hygiene we are unable to refund or exchange earrings for pierced ears.
  • Unfortunately we are unable to exchange an item purchased online via the website.
  • If you're not completely satisfied with your order you can return it to us within 28 days of purchase using one of the below methods.
  • Store Returns: Any store returns purchased from 1st October, will be eligible to be returned within 28 days of our stores reopening. Item/s must be in their original, unworn state together with valid receipt. Item/s purchased in store can also be returned directly to our warehouse by using our free Collect+ service below on the Returns Page. Please use the store name or receipt ID as order reference. Receipt to be included (retain a hard copy or photo just in case). Returns turnaround same as online. Customer will be notified by email that return has been received and refund credited within 5 banking days.
  • We are focused on processing returns as quickly as possible during this unprecedented time. With social distancing measures within our distribution centre and Royal Mail, this may take a little longer than usual. Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting. Please note it may take 3-5 days for the refund to appear in your account.
  • We strongly advise all customers to ensure they label their parcels with 'return to sender' address details in case of any further government restrictions for delivery carriers.
  • For a refund items must be unused, returned in the original packaging and in a re-sellable condition. For reasons of hygiene we are unable to refund or exchange face masks or earrings for pierced ears. Removing any 'do not remove' labels will invalidate any returns.
  • Gift Cards are non-refundable.
  • Wedding Dresses and Kids Wear can only be returned to our warehouse via Post or Collect+ (see below for details) or to our London Flagship store- St Christopher's Place.