Returns
Returns
- COVID-19 UPDATE: Please be reassured that any orders placed from 10th March 2020 are eligible for our extended returns policy and can be returned up until 31st May 2020
- Whilst our US Spring St Store is temporarily closed we advise customers to return their items to our UK warehouse: Whistles Ltd, C/O Noatum Logistics, Unit 1 Horizon Point, Swallowdale Lane, Hemel Hempstead, HP2 7FZ, UK.
- We strongly advise all customers ensure they label their parcels with 'return to sender' address details in case of any further government restrictions for delivery carriers.
- For a refund items must be unused, returned in the original packaging and in a re-sellable condition.
- For reasons of hygiene we are unable to refund or exchange earrings for pierced ears.
- Unfortunately we are unable to exchange an item purchased online via the website.
- If you wish to exchange an item purchased online you can do so at your nearest store, or simply reorder the item online.
USA Returns
Covid-19 Update: Whilst our US Spring Street store is temporarily closed please return your item(s) to our UK warehouse:
Whistles Ltd, C/O Noatum Logistics, Unit 1 Horizon Point
Swallowdale Lane, Hemel Hempstead
HP2 7FZ
United Kingdom
We will send you an email once your item(s) has been received and confirm when your full refund has been issued.
It is difficult to predict how long international returns will take to arrive at our warehouse. Should you have any concerns please email us at customercare@whistles.com.
- US customers have an extended period until 31st May to return their items using a courier of their choice. Unfortunately we are unable to provide freepost returns for US customers at this time.
- Please list your reason code for returning items on the dispatch note. Re-package your item(s) using its original packaging and enclose your dispatch note.
- We strongly recommend sending your goods back via a tracked service, ensuring 'return to send address is on the package' and retaining proof of postage until you have received your refund notification.
Returning goods to store (USA)
- Customers in USA are also able to return their online order to our standalone store in New York. Unfortunately this is temporarily closed due to Covid-19 The store address is 150 Spring Street, New York, NY 10012.
- Unfortunately, this returns service is not available at Whistles concessions or factory outlets. When presenting your dispatch note you will be asked the reason for the return, and whether you wish to exchange the item or obtain a refund.
Bridal returns
Arrange a collection for your Bridal returns.
If you decide to return a piece from our Whistles Wedding collection we’d like to ensure the experience is as smooth as possible. Our in-house Customer Care team will handle your return from start to finish. Simply email customercare@whistles.com with the details listed with the subject line BRIDAL RETURN, and we will be in touch to arrange collection of your item:name, order number, item you wish to return, contact number and collection address.
Once your return has been collected and delivered back to our warehouse, we will send an email to confirm your refund. Your return will be processed within 5-10 working days.
International Returns (excluding USA)
International customers can return their purchases via post at their own cost through their local postal service
Please return your item(s) to:
Whistles Ltd, C/O Noatum Logistics, Unit 1 Horizon Point
Swallowdale Lane, Hemel Hempstead
HP2 7FZ, UK
We will provide a full refund once the cancelled items are returned to us. If we do not receive them, we may arrange to collect them from you at your own expense.
It is difficult to predict how long international returns will take to arrive at our warehouse. Should you have any concerns please email us at enquiries@whistles.co.uk.
- International customers (including Ireland), have 28 days to return their items using a courier of their choice. We’re sorry that we are currently unable to provide freepost returns to our international customers.
- Please complete the proforma invoice that is included in your parcel, clearly marking your return parcel as ‘British Return Goods’ with a domestic sale value of £1.00. This will prevent your items being held up at customs, as your returned items are not applicable for duty once they reach the UK. Carefully attach this proforma invoice to the outside of your returns parcel.
- We strongly recommend sending your goods back via a tracked service and retaining proof of postage until you have received your refund notification.