Whistles Ltd registered office address in England and Wales is: 163
Eversholt Street, London NW1 1BU. Number 1514754.
The Terms and Conditions outlined below apply to purchases made from the
Whistles website: www.whistles.com.
Your acceptance of the Terms and Conditions is given when you make a
purchase from Whistles. It is important to read these Terms an Conditions
carefully before buying goods from our website.
Whistles reserves the right to change these Terms and Conditions at any
time and any such change will be effective once published on the website
and consequently will apply to all new orders.
If you have any questions about any aspects of our website please email us
Regrettably, for reasons of hygiene, we are unable to refund or
exchange earrings. We ask that swimwear is returned with the protective
film in place to receive a full refund or exchange
We will endeavour to make sure that all information on our website
is accurate and correct at all times and will try to resolve all
information errors on the website as soon as reasonably possible. If
you believe that such an error has affected your purchase, please
contact us by calling 18-666-584-304 or email us at
email@example.com, although we must stress, this does not
admit liability on Whistles’ part.
Shopping online is as much fun as buying in-store, but it is a
totally different experience.
Be aware that:
It is your responsibility to ensure that your login, password and
all other details in relation to your account remain confidential at
SHOPPING ON WHISTLES.COM
Placing an order on whistles.com couldn’t be easier. Here’s a few
steps to get you started.
Once you have chosen your item, add it to your shopping basket.
Enter your login details. Include your address and choose your
payment method then finally confirm your order.
Once we have received your order, we will send you a confirmation
email to the address provided. This will contain your order number
and details of your purchase(s). Please be aware that this email is
only an acknowledgement that your order has been received, it is not
an acceptance by us of any offers to purchase goods. An order
despatch email will be sent and payment taken from your credit/
debit card when we have checked our stocks and can confirm we have
the goods you ordered. This is the point when we have agreed to a
contract with you.
Once you receive the order despatch email this will act as
confirmation that your item(s) have been sent. You may receive
multiple order despatch emails if your order is being shipped in
more than one parcel. If any goods are unavailable, you will receive
an email to confirm this and no payment will be taken for these
goods. We reserve the right to refuse any order prior to despatch.
For orders placed within the EU, all prices shown at whistles.com
include the applicable VAT rate. If your order is being delivered
outside of the EU, VAT will not be charged, however the selling
price will remain the same. For any queries around VAT, we recommend
contacting HM Customs on 0845 010 9000, or for more information you
can also visit hmrc.gov.uk/vat
Whistles.com ships to the United Kingdom, Jersey (UK), Europe
(Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Serbia Montenegro, Slovakia, Slovenia, Spain, Sweden,
Switzerland, Russia), Australia, Bahrain, Canada, China, Hong Kong,
India, Indonesia, Israel, Japan, Korea Republic (South), Kuwait,
Malaysia, New Zealand, Qatar, Saudi Arabia, South Africa, Singapore,
Taiwan, Turkey, United Arab Emirates, and the United States of
We cannot offer a next day delivery service to the following UK
postcodes; G83, TR21 – 25, AB30-38/ 44-56, K8, IV, IM, HS, GY9, KW,
Import duties and taxes will be the responsibility of the customer
should goods be ordered from our website for delivery outside the
UK. These costs cannot be predicted and are outside our control.
Regrettably, we do not currently offer an express delivery option on
It is really important to ensure you have given us the correct
billing address. If it is incorrect we may not be able to process
your order and you may incur additional costs to your credit/debit
CHECK STOCK IN STORE
Our ‘Check Stock In Store’ service shows you product availability in
your local Whistles store. Please note, this is only a guide to
stock levels so, the best thing to do is call ahead before visiting
the branch to make sure that the item is still available.
This service displays stock that is available in Whistles standalone
stores only and does not apply to concessions or wholesale.
If you wish to reserve an item, our teams would be more than happy
to hold garments for up to 48 hours.
If you wish to purchase the item over the phone we will deliver it
to an address of your choosing. Please be aware that a postage cost
will be applied to your order.
If you have purchased the item over the phone and you wish to return
to a Whistles store, please ensure your goods are returned within 28
days from the date of receipt with the dispatch note as your
If you have purchased the item over the phone and you wish to return
by post, simply complete the enclosed returns form including your
name, Tran(saction) ID and Till ID. Ensure your goods are securely
wrapped and the completed returns form is enclosed along with a copy
of your till receipt. Please note that we will not be able to
process your return without this paper work. All you’ll need to do
is attach the Freepost Returns Label to the parcel and take this to
your local Post Office. Make sure you obtain a ‘proof of postage’
receipt which you should retain until you’ve received your refund.
Once we have received the items, a member of our Customer Service
team will call you during the working week between 9 am – 5 pm, to
process the refund over the phone. It usually takes between 5-10
working days from the date of postage to receive and process
We are unable to process exchanges for items returned via post
however you can visit your local standalone store for this service.
RETURNING GOODS TO STORE
Please ensure your goods are returned to store within 28 days from
the date of receipt, with a dispatch note as your receipt.
We offer this facility at any Whistles UK and international
standalone stores. Unfortunately, this returns service is not
available at Whistles concessions or factory outlets. When
presenting your dispatch note you will be asked the reason for the
return, and whether you wish to exchange the item or obtain a
RETURNING GOODS BY POST
It’s easy to return your item(s) by post. Simply complete the
enclosed returns form with your name, address, and order number.
Ensure your goods are securely wrapped and the completed returns
form is enclosed, then attach the freepost returns label to the
Take the goods, along with the dispatch note, to the Post Office.
Make sure you obtain a proof of postage certificate which you will
need to retain until you have received your refund. Please allow up
to 3 working days for any returns to be received by our warehouse,
plus a maximum of 7 working days for the refund to be processed. You
will receive an email to confirm your refund.
We are not responsible under these Terms and Conditions for any
acts or events outside our reasonable control (force majeure),
that adversely affect your purchase, including (but not limited
to) strikes, lockouts, failures of third party systems or
networks, acts of god, fire, earthquake, storm, flood or other
natural disaster, civil unrest, acts of terrorism, deliberate
sabotage of or malicious damage to equipment or data or for damage
to or destruction of premises or equipment.
Any notices relating to these Terms and Conditions will be sent to
you via your registered e-mail address.
Our Terms and Conditions outline the entire agreement between
Whistles and our customers regarding the sale, purchase and use of
goods. They supersede any previous agreement or understanding that
may have previously been in place. No variation to these terms are
binding unless agreed by us in writing.
Save to the extent that you exercise your right as a consumer to
bring an action in or rely on the laws of your country of domicile,
the interpretation, construction, effect and enforceability of these
Terms and Conditions shall be governed by English Law, and you and
we agree to submit to the non-exclusive jurisdiction of English
courts for the determination of disputes.
NOTICE & DISCLAIMERS
The way you use our website, www.whistles.com, will be governed by
the notices and disclaimers we’ve outlined below.
We do our best to ensure that the information on the website is
accurate and helpful at all times. However, we cannot ultimately
guarantee the accuracy of all information nor be held liable for any
decisions/actions you take based on the information provided, except
where further agreement has been made, in writing by Whistles to
While we endeavour to keep the website running effectively, we
cannot guarantee the availability nor accessibility of our online
service at all times and except where outlined in these notices and
disclaimers we will not be liable for any damages, loss, costs or
expenses incurred by you as a result of any lack of availability or
accessibility of the website.
Any link (whether it is a hyperlink or other referral device) used
on the website is provided solely for the use and convenience of the
visitor. The link does not represent any endorsement or
recommendation by us and does not mean that we have any direct
association with the linked website. We are not responsible for the
content of any websites where a link to www.whistles.com exists, nor
for the legal consequences of your entering into any contracts with
the third parties that provide these website links and we do not
accept any liability for any loss, damage, expense or costs incurred
by you as a result.
We will not be liable for any loss, damage, expense, costs, delays
or other liability whatsoever (including without limitation any
financial losses such as loss of profit) which you may incur as a
result of any event beyond our reasonable control (including without
limitation any failure of transmission, communication, computer or
other facilities or your inability to access our website for any
reason or any failure, error or delay in the sending or receiving of
any notice or communication or instruction through the post or any
Nothing within these conditions operates so as to exclude, limit or
restrict our liability for death or personal injury. Your statutory
rights as a consumer are unaffected.
All Intellectual property rights and goodwill in or relating to the
contents of our website belong to either ourselves or to our
suppliers. In particular, the trade marks displayed are registered
and nothing contained in these conditions or the website should be
construed as granting by implication, estoppel, personal bar, or
otherwise, any licence or right to use any of the trade marks
without our permission. However, copying and printing of those web
pages which contain the trade marks is permitted within the scope of
the licence contained at below.
You may download to a local hard disk and print extracts from the
website solely for personal, non-commercial use. You may also recopy
downloaded extracts to others for their personal, non-commercial
You may not frame or link to the website or any part of it without
our express permission.
The interpretation, construction, effect and enforceability of this
agreement shall be governed by English law, and you and we agree to
submit to the jurisdiction of the English courts for the
determination of disputes.
In the event you have a complaint regarding a product or service
purchased from Whistles, please contact us at:
In the unlikely event that our Customer Service team are unable to
resolve your complaint, and you are still not satisfied following
the conclusion of our complaints handling procedure, the EU Online
Dispute Resolution platform is available at
Whistles 'Win Your Wishlist' Competition T&Cs
PROMOTIONS & OFFERS
25% Off Everything
*This Black Friday offer entitles the customer to 25% off full-price and sale products online at whistles.com/us until 23:59 GMT on Monday 27th November 2023. This offer excludes Whistles Wedding, branded products, and gift cards. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid, on the production of a valid receipt.