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REPAIRS

We take great pride in the design and craftsmanship of all our products. By sourcing the finest materials and seeking out the highest manufacturing standards, we strive to offer lasting styles you’ll cherish.

However, as we know, even the most durable styles can get damaged. In the unlikely event that one of our products doesn’t match up our high standards, we will try our best to address the problem.

WHAT WE OFFER

If an element of your item has been lost or damaged, for example, a button, zip, popper or buckle etc, please contact your nearest standalone Whistles store or our Customer Care team on enquiries@whistles.com. We will then endeavour to repair the item at no cost to yourself where possible.

If items are taken into the store for repair, we will send this free of charge to our repair partners. If the repair is being sent from home the customer will need to cover the cost of postage out to the repairs partner.

WHO WE WORK WITH

We have now also partnered with the Clothes Doctor and Universal Leather, who will be carrying out your potential repairs alongside Whistles internal teams.

Our Customer Services team or store staff will be able to direct you to the site where you will be able to complete an online assessment form to request repairs with the seamstresses at the Clothes Doctor or Universal.

REPAIR TIMESCALES

Our repair timescales vary depending upon the exact nature of what is required, as well as the wear and tear of your item. We always take the very best care of your clothing, and it may take more time and skill to repair an item that has aged over time.

With that in mind, the process may take anything from 2-4 weeks and we will keep you updated throughout the process on timelines.

ANY MORE QUESTIONS?

Contact your nearest standalone Whistles store or our Customer Care team on enquiries@whistles.com